PRIVACY POLICY

FluentwithShivi.ca

Effective Date: June 05, 2026

This Privacy Policy explains how Fluent with Shivi collects and uses information when you access our courses via Thinkific.

1. INFORMATION COLLECTED VIA THINKIFIC

When you enroll, Thinkific and our platform may collect:

A. Personal Information

• Name
• Email address
• Billing information (processed securely via payment gateways)

B. Learning Data

• Course progress
• Video watch time
• Quiz/activity completion
• Login activity

C. Technical Data

• IP address
• Device type
• Browser information

2. HOW WE USE YOUR INFORMATION

We use your data to:

• Provide access to courses
• Track learning progress
• Improve course content
• Prevent fraud and unauthorized access
• Provide customer support

3. PAYMENT PROCESSING (THINKIFIC + STRIPE/PAYPAL)

All payments are processed securely by third-party providers integrated with Thinkific.

We do NOT store:

• Credit card numbers
• Banking details

4. FRAUD PREVENTION & SECURITY MONITORING

We may use Thinkific system data to monitor:

• Login locations
• Device changes
• Unusual access patterns

This is used only to prevent unauthorized sharing or fraud.

5. DATA SHARING

We do NOT sell your personal data.

We may share limited data with:

• Thinkific (platform provider)
• Payment processors (Stripe/PayPal)
• Email service providers
• Legal authorities (if required for disputes or fraud)

6. COOKIES & TRACKING

Thinkific may use cookies to:

• Keep you logged in
• Track course progress
• Improve platform performance

You may disable cookies, but some features may stop working.

7. DATA RETENTION

We retain your data:

• While your account is active
• As required for legal, tax, or dispute purposes

8. YOUR RIGHTS

Depending on your region, you may request:

• Access to your data
• Correction of data
• Deletion of account (subject to legal retention obligations)

9. CHILDREN’S PRIVACY

Courses are not intended for users under 13 without parental consent.

10. THIRD-PARTY SERVICES

Your data may be processed by:

• Thinkific (learning platform)
• Stripe/PayPal (payments)
• Email automation tools

Each has its own privacy policy.

11. DATA SECURITY

We and Thinkific use reasonable security measures including:

• Encrypted connections (SSL)
• Secure servers
• Controlled admin access

No system is 100% secure.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.